Recent Posts

How We Track Our Customers Contents

6/22/2022 (Permalink)

Here at SERVPRO of Mason City we stand by, “Like it never even happened.” 

We understand the stress our customers are experiencing when their personal items are damaged from a loss in their home, or business. SERVPRO of Mason City strives to ease any unsettling feelings our customers may have throughout the restoration process, by using a software called Content Tracker. This software allows the content of our customers belongs to be tracked throughout the restoration process, and gives the ability to get real time updates of status and location. Some key benefits of using Content Tracker are:

  • Promotes customer involvement with having access to belongings
  • No double entry
  • Real time pack out/pack back with barcodes for organized systems
  • Accurate inventory reports
  • Create reports that can be emailed
  • Documents authorized on site

Content Tracker helps us build our customer to  have confidence and satisfaction knowing, we can track their contents location with a simple click. SERVPRO of Mason City is happy to help our customers make it “Like it never even happened.” Call us with your fire or water restoration needs, 641-424-3382.

Common sources of mold growth

6/22/2022 (Permalink)

Common Source of excessive mold-causing moisture

Flooding from storms coming from outside

Sump pump overflow

Roof leaks from damaged roofs, ice dams or blocked gutters

Rain from storms through window frames, exterior walls, or doors

Leaking pipes, sewer back-ups or overflows

Damp basements due to high water table or badly managed water drainage

Condensation on cold surfaces

Mold needs these 3 main things to thrive and stay alive.

High humidity

Warm or temperate Temperature

Poor ventilation

Mold is easier to prevent than it is to clean so keeping a watch on common sources of mold and maintaining a dry, ventilated home and drying homes from water damage within 24 hours of the incidence is the best way to prevent mold from happening in the first place. If you have a mold problem and you would like information about how to get it professionally cleaned please Call SERVPRO of Mason City at (641)424-3382

SERVPRO of Mason City specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate  your mold problem quickly and safely.

Prepping Your Home For a Flood

6/17/2022 (Permalink)

Have you ever stopped to think about what you would to do if you knew your home was going to be in a flood? Or what all you can do to help minimize damage? Stopping flood waters may not be an option, but there are steps you can take to help limit the amount of damage. Making sure you have flood insurance is a start, but you can do things within your home to minimize the amount of damage. Like:

  • Getting electrical cords up off the ground higher than the expected water intrusion can help with avoiding a fire and make the structure safer during the recovery process.
  • Putting appliances and utilities up on blocks could possibly help save them. Shutting power off to structure is also another option if you aren’t sure what the expected level of water is going to be.
  • Shutting off power, however, it will also shut down any sump pumps you may have running. • Shutting off gas supply to the house is another way to avoid further issues such as fire, or gas leak and will also eliminate any pilot lights.
  • Waterproofing your basement is another option. It can lessen the amount and speed water enters the home, possibly giving you and your family more time to respond.
  • Putting in gate valves in drains will help stop sewer water from backing up into the home. These should be installed on every pipe coming into the home.
  • Having an emergency ready kit with supplies for everyone in your house to survive on for minimum 3 days is recommended. Kit should include things like, food, water, blankets, flashlights, medication, etc.
  • Make sure you got paperwork for everyone in the family in case your home gets completely ruined and you must start over.

Having a plan in place for what needs to be done before a flood, can save time and gets everyone out safety quickly and efficiently. Be sure to practice this plan so everyone knows their roll.  If the flood waters are slowly rising and you have more time, household items can be moved to a higher level or another location.  Having a plan, of what to do in a flood situation, can save time and money. In the event you are to need restoration, SERVPRO of Mason City is always here to help.  

Preparing Your Pets for Natural Disasters

6/17/2022 (Permalink)

Does your family have an emergency plan in place for bad weather or other emergency situations?  Does it include a plan for your pets? Having your pets or animals in your plan, can save time if, or when, an emergency happens. There’s a lot to think about when an emergency happens, having what you need ready when the emergency occurs, can drastically increase your chances of staying safe during an emergency. Having an emergency kit for your pets, is just as important as having an emergency kit for your family members. There are a wide variety of pet’s that people can own, each one produces its own set of challenges, but the basic needs are somewhat the same. The things needed in a pet emergency kit are based on the type of animal, but your kit should include things like: medicines your pet may need, a few days’ worth of food and water, records of immunizations, if possible small crate or cage for the pet, sanitation items you may need ( cat litter, paper towels, trash bags, etc..), a photo of you and your pets in case you get separated, and familiar items your pet is used to (toys, treats, bedding, etc..).

                An emergency plan that’s already in place when an emergency happens, can keep, not only you, but your pets safe during an emergency. Knowing what your options are ahead of time, can cut down on stress levels on both you, and your pet.  Be sure to know exactly where family is going to meet and whose grabbing what supplies. Think about where you and your pet, may end up if you must leave your home. There are some places will not allow certain pets or won’t allow them at all. Check on supplies and rotate them out, if supplies need to be fresh and ready to use. Having a plan before an emergency can help keep your family and pets safe in an emergency! SERVPRO of Mason City can help you with this.

Ultrasonic Cleaning

6/17/2022 (Permalink)

The Ultrasonic, is known for its deep cleaning abilities. You might be wondering how it cleans. The ultrasonic machine uses bubbles. These are created by sound waves moving through the water. This process is called, Cavitation, which is the formation of bubbles in the water. The action of cavitation is caused by the spinning motion of the bubbles. The microscopic size of the bubbles makes them more efficient during the cleaning process. Bubbles that are created through Cavitation are empty space, there’s nothing that holds them open. As a result, the bubbles will collapse, or implode. This will happen a million times per second. The constant implosion produces vacuum energy, in the form of heat and pressure. The combination of heat and pressure which gives Ultrasonic its cleaning capability and power. When cavitation happens next to a dirty object, the vacuum action produced by millions of bubbles constantly imploding it creates a tiny pressure wave that reaches deep into every nook and cranny. This pressure wave dislodges and breaks up any dirt and other contaminants. If you have an item that needs a deep clean, we’d be more than happy to help at SERVPRO of Mason City.

Summer Sunshine and Safety Tips! Fire up your grills!

6/17/2022 (Permalink)

Summer is a time to enjoy the great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association to keep you and your family safe all summer long.

When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.
When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.
Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.
Store liquid fire starter (not gasoline) away from your tent and campfire, and only use dry kindling to freshen a campfire.
SERVPRO of Mason City wishes you a safe and happy summer!!

Difference Between Gray and Black Water In Your Home or Business

6/17/2022 (Permalink)

When you have water damage in your home or business, you need to know what type of water you’re dealing with. Water can be classified into three different types of categories. SERVPRO of Mason City has the knowledge and expertise to help you identify which the category of water you may be dealing with and will help you take the necessary steps to make it “Like it never even happened.”

Category 1: “Clean Water”

Category 1 water is considered sanitary and can come from sources like, a broken water line or leaking faucet. If left untreated, it can degrade into a category 2 or 3 over time, which is why it should be mitigated promptly.

Category 2: “Gray Water”

Gray water is contaminated and can cause health effects. Although, it’s not as contaminated as water in category 3, it can still progress to that level, if left untreated. 

Category 3: “Black Water”

Black water is grossly contaminated, it’s the dirtiest classification of water; it can contain sewage, harsh chemicals, and microbes. This type of water can come from sources such as, flooding or sewage from an overflowing toilet that contains fecal matter.

It’s important to address any kind of water damage immediately. Quick action will not only prevent secondary damage to your home or business, but even more importantly, your health depends on it! Contact SERVPRO of Mason City, we are available 24/7 should you experience water damage!

Where do Most House Fires Occur

4/25/2022 (Permalink)


In the heart of the home, kitchens are also the most common spot in the house for fires to start. Specifically, unattended cooking is the leading cause of kitchen fires and fire-related injuries.

These man-made fires are also easily preventable: Keep an eye on the stove, oven, and other appliances like toaster ovens, and move combustible items away from the stove. Never leave the kitchen when you’re working with high heat during preparations like frying, boiling, or broiling—fires need only seconds to go from a small flame to an out-of-control blaze.

A few more tips for safe cooking:

  • If someone else can’t watch things while you step away for a bathroom break or to help the kids, turn off the cooking appliance while you’re in the other room.
  • Turn off the stove and all appliances once you’re done cooking.
  • Keep everything off hot surfaces. Pay close attention to where you set dish towels or hot pads. Designate a spot, like a hook, to practice putting them back between each use.
  • Roll up baggy sleeves or wear a securely fastened apron over billowy shirts or bottoms to prevent singeing.
  • Do not heat your home with your oven.
  • Keep a Class B fire extinguisher handy in case of fire. Water will only spread oil or grease and feed the flames.

for more info visit

How To Get Smoke Smell Out Of Your House: A Complete Guide

4/20/2022 (Permalink)

Tips on eliminating smoke odors, featuring DIY deep clean methods.

There are a lot of reasons you’d need to get the smoke smell out of the house. Burnt toast, cigarette smoke, or an unfortunate house fire… whatever your reason, no one likes a smoky house, and we’re here to help you get rid of that smoke smell that won’t quit.

As a general rule of thumb, increasing ventilation, enhancing natural light and decreasing humidity can help with house smells, including smoke. Depending on how irritating the smell is, a full-on, deep cleaning could be on the horizon for your house. Go through our following guide thoroughly and we hope it helps you come out on the other side with an odor-free home. It’s full of smell neutralizing tips and suggestions to clean items you may have overlooked that could be harboring lingering smoke smells.

Air out your house by opening all of the windows and doors and letting the sunshine in, which can help kill germs and bacteria. (Plus, it’s good for morale!)
Turn on all the fans, even the exhaust fans in the bathrooms and kitchen. Get some cross-ventilation going by sticking box fans in your windows — facing out! — to recirculate your home’s air and replace that smoke smell with a fresh, outdoor breeze.
Sweep, mop, vacuum, repeat. And don’t stop vacuuming the carpet — vacuum everything! The rugs, curtains, furniture (under the cushions and under the furniture), and floors. And double-check to be sure your vacuum’s filter is clean between sessions. Then sprinkle baking soda all over the carpet, leave it there overnight and vacuum it up the next morning. You can do the same thing with upholstered furniture.

For more info visit

How Smoke Causes Damage

4/13/2022 (Permalink)

Smoke causes damage by overheating electronics, leading to failure. It infiltrates the inner components and coats parts with a black film.

When the inner workings are coated, especially the parts that produce heat as part of the electronics, it creates insulation and a magnetic charge. Then, the equipment will experience a short circuit and overheat. Extensive studies have examined this type of harm, covering how duration and concentration can affect electronics.

It also causes damage through soot buildup that gets pushed by smoke and makes contact with anything in its path. It will travel to cooler temperatures and keep traveling until it eventually dissipates. Soot from smoke contains acidity that will destroy metals and cause disintegration and discoloration.

These harmful traits can completely destroy electronics even after the fire is put out. This damage is even a risk if there isn’t a fire. Smoke and soot will linger and corrode circuity, causing short circuits. If you’ve had a small fire where flames did not reach the electronics, you should still be wary of this type of damage.

Also, if the area is damp, the moisture will make the soot more acidic, permanently staining surfaces, walls, and electronics. 

For more info visit