Recent Posts

The cold months are right around the corner!

8/14/2020 (Permalink)

Busted frozen pipe This busted pipe can cause a lot of damage in the winter months

With the cold months right around the corner here are a few tips to avoid a disaster 

  • Keep your house warm and allow the warm air to circulate as much as possible. Seal drafts and keep interior doors open. If you are going to be gone for an extended period, don’t turn off the heat. Keep it set to at least 55 degrees Fahrenheit.
  • Open cabinet doors under kitchen and bathroom sinks to allow heat to reach the pipes. Be sure to move cleaners and other chemicals out of reach of children and pets.
  • Open indoor faucets, hot and cold, to allow a trickle of water. Flowing water is less likely to freeze. Do this to at least one faucet on every floor if you can. Another tip would be to have someone check your property throughout the period your gone too.                                            

The Product We Us

8/14/2020 (Permalink)

Cleaning products It is important to keep things cleaned

You may or may not have heard of the company Benefect. They are known for creating some of the best cleaning and disinfecting products on the market. One of the best parts of this company is they wanted to create safe, environmentally friendly products. Most antimicrobials or disinfectants on the market can still be used safely, but nothing like the products made by Benefect.

SERVPRO of Mason City uses the products made by Benefect for their all-natural benefits. The products they make are produced using nature’s way of cleaning and killing germs. They are a world leader of botanical antimicrobials. Here at SERVPRO of Mason City we specifically use Benefect Decon 30, a Botanical Disinfectant, for its cleaning and disinfecting properties, and it is made from only plant extracts. All these products have been tested and EPA approved.

How often do you buy a cleaner and see it riddled with warning labels and first aid statements? When someone comes into your home or business to clean, do you REALLY know what is in that bottle they keep spraying everywhere? Therefore we choose Benefect Decon 30 for our cleaning and disinfecting needs. SERVPRO of Mason City uses Benefect Decon 30 to clean your home or business so you don’t have to worry about harsh products.

Want to learn more about Benefect and their product? Visit

Need your home or businesses cleaned thoroughly and safely? Call SERVPRO of Mason City today at 641-424-3382 and let us help you!

Hazardous Flooding and Sewage back up

8/14/2020 (Permalink)

sewage on basement floor Sewage back up can be hazardous.

Sewage water should always be assumed to be contaminated and hazardous (until one of our professionals determines otherwise). Sewage water is typically referred to as category 3 black water. This classification is due to the dangerous contaminants in it. It is important to note that sewage water can appear clean. This is an instance of top water. If sewage runoff looks clean, it is usually because the waste and contaminants have sunk to the bottom. This water is still categorized as black water; not for the color, but for the risk it carries with it. In most cases of any standing water in your home, it's crucial to understand that just because you can't particularly see the contaminants or just because the water looks clear...doesn't mean that it is safe to try to mitigate yourself.

Our SERVPRO of Mason City crews are specifically trained to deal with hazardous water and how to clean any harmful remnants once the water is drained. Without that training, your knowledge is your most powerful tool to keep you from putting yourself at risk upon spotting standing water in your residential or commercial property.

If you experience sewage backup or sewage related flooding, let us be your first call. We make it, "Like it never even happened."

Air Conditioner Condensation Lines Cause Water Damage

8/13/2020 (Permalink)

wet floor Leaking AC Condensation Line Causing Damages to Subfloor.

It is common for an air conditioning unit to build up condensation as it operates, which is normally drained away quickly. However, any issues with this draining mechanism can cause much larger issues if your unit is inside the home. Following your manufacturer’s instructions as far as inspection and maintenance is the best thing you can do to prevent this, in addition to doing your own visual checks in between official inspection calls.

Your air conditioner–when working properly–draws moisture from the air and generates water as part of the condensation process. The water produced by the AC system typically runs out the back of the unit or drains into condensation pan attached to a drain line designed to channel the water to a safe area. If you do not pay attention, water can collect inside the system or drip into areas of your home causing damage.

Excess water can damage all parts of your AC system. You might require parts or system replacement if the excess water is not addressed for a long time. Water intrusion from AC units can also damage your home and decrease AC efficiency.

Summer is a common time for the AC Units to be running a lot more. Never neglect water building up in an area of your home no matter how small they seem. That tiny leak can cause major damage to your home. Small leaks can seem like a trickle but that trickle slowly but surely will eat away at your property. 

Our experts at SERVPRO of Mason City, Austin and Albert Lea are specialized in mitigating damages and doing the least amount of replacements as possible. With that in mind, it is best to assess the possible water damage as soon as possible.

"Like it never even happened."

Commercial Services

8/13/2020 (Permalink)

When seeking a company that can handle your commercial cleaning needs, SERVPRO is a trusted brand by hundreds of insurance companies nationwide that commercial business can depend on in the event of a fire, water or mold damage occurring. With a 24-hour emergency response, SERVPRO of Mason City, Austin, and Albert Lea provides professional mitigation, cleanup, and restoration services to reduce recovery costs and to help ensure minimal interruption to your business and customers.
Your local SERVPRO of Mason City, Austin, and Albert Lea also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and carpet cleaning, indoor air quality and vandalism cleanup. Our professionals possess specialized training and certifications to ensure proper cleaning and disinfecting of building materials, surfaces, and contents by following restoration industry standards while using professional cleaning products and EPA registered cleaners and disinfectants to get your business back to work.
SERVPRO of Mason City, Austin and Albert Lea provides the following Specialty Cleaning Services:
• Air Ducts and HVAC Systems
• Biohazard and Sewage
• Trauma and Crime Scene
• Carpet and Upholstery
• Ceilings, Walls, and Hard Floors
• Odor Removal and Deodorization
• Vandalism
Have Questions? Call us Today – (641) 424-3382

A Derecho devastated countless Midwest communities

8/13/2020 (Permalink)

collapsed grain bins Midwest grain bins destroyed by Derecho

Recently Iowa, along with surrounding states experienced a catastrophic weather event called a derecho. A derecho is a long-lived straight-line windstorm that is part of a line of powerful thunderstorms. The damage is widespread and has been devastating to countless Midwest communities. There were parts of the region that reached sustained wind speeds of 100+ MPH.

Whatever type of weather event happens, SERVPRO of Mason City is able to respond quickly. Our IICRC certified staff has several years of combined experience responding to weather events across the Midwest. Most recently, our SERVPRO team responded to storms involving catastrophic flooding in the Chicago area, as well as in southern Minnesota. We have been able to assist with this latest event by coordinating temporary power through generators for homes and businesses that have been without power since the storms moved through.

SERVPRO of Mason City has the knowledge and skills to respond quickly and professionally to assist home and business owners during these stressful times; from the first responders to our office staff, we can help you navigate the steps from day one through completion. SERVPRO of Mason City also has years of experience working with insurance professionals and has the knowledge to assist throughout that process.

When a big storm happens, you want to rely on the experienced professionals at SERVPRO of Mason City to make it “Like it never even happened.” We are available to help 24 hours a day to help. You can reach us at (641) 424-3382.

Commercial Duct Cleaning

8/13/2020 (Permalink)

Did you know that the ventilation system in your business is often the biggest culprit in poor indoor air quality? Ensuring your HVAC system and ductwork is free from dust and grime that can circulate throughout your business is of upmost importance.

SERVPRO is here to help! Our franchise professionals will inspect and make recommendations about the best way to address your business’s air quality concerns. Cleaning years of dust and dirt out of your HVAC system can help reduce the potential for damage and health risks. Not only that, but it can also extend the life of your equipment.

Top reasons to have your air ducts cleaned:

  • Reduces allergens and irritants in the air
  • Restores peak energy efficiency of your HVAC system
  • Remediates bacteria, fungi, and mold
  • Eliminates offensive odors

SERVPRO of Mason City and SERVPRO of Austin & Albert Lea has the equipment and knowledge needed to help protect your business from air quality issues. Call us today for a free quote!

Disinfecting During the Pandemic

8/13/2020 (Permalink)

As we all know, the COVID-19 (Coronavirus) pandemic has been of growing concern across the world. This has increased the need for disinfectant cleaning of homes and businesses. SERVPRO is here to help!

Here at SERVPRO of Mason City and SERVPRO of Austin & Albert Lea, we specialize in cleaning and sanitization. We utilize an electrostatic sprayer to apply a botanical disinfectant to surfaces and objects as the preferred method for disinfecting.

The use of an electrostatic sprayer is a fast and effective way to apply disinfectant solutions to surfaces. As the product passes through the sprayer the particles become positively charged, allowing the particles to aggressively adhere to surfaces and objects. This means reduced clean time and more control of the amount of product being applied. The botanical disinfectant that is used is EPA registered and has no known adverse effects to human health or the environment.

SERVPRO is dedicated to providing the best quality service using the highest quality equipment and products to disinfect your home or business. Call us today for a free quote!

How to Deodorize After a Fire

8/13/2020 (Permalink)

A fire can cause heavy damage to a structure and to the content within the structure. Smoke odor is also a major cause for concern after a fire. Removing all affected materials is the first step toward deodorization.

Deodorization can be a challenging task and our technician’s job is to accelerate the process of odor elimination. There are a variety of procedures, products, and equipment that can be utilized to achieve this goal. Sometimes they must employ multiple techniques to produce results. Below are some of the equipment and products that SERVPRO utilizes to remove smoke odors.


  • Air scrubbers/air filtration devices – air scrubbers can remove airborne particles from the air. The device draws dirty, indoor air through a series of filters and then exhausts clean air back into the structure.
  • Thermal fogger – vaporize solvent-based or petroleum-based deodorizers, generating a “smoke” or fog consisting of very small particles. They are pairing agents, meaning they chemically react with odor-causing residues and eliminate odors rather than just masking them.
  • Ozone generator – this machine generates ozone, an unstable gas of oxygen molecules which reacts with odor-causing molecules to oxidize residues and remove odor.


  • Water-based odor counteractants – can be added to cleaning solutions to provide odor control of smoke. These products work at a variety of temperatures and pH extremes to neutralize most malodors and replace them with a pleasant scent.
  • Solvent-based thermal fog deodorizers – blend of aromatic phenolics, odor counteractants, and fragrances in a solvent base. These products are applied with thermal fogger and penetrate materials to counteract smoke odors.
  • Sealers – applied to the affected surface to encapsulate remaining odor residues when odor remains after all other deodorization procedures have been performed.

The deodorization process typically requires several steps and may require some trial and error to ensure the correct methods are being used to remove the odor. SERVPRO has the knowledge, experience, and resources necessary to make a fire smell "Like it never even happened."

Midwest Storms Call for Help!

8/13/2020 (Permalink)

A storm can occur any time anywhere and can leave behind devastation to the homes and businesses in that area. SERVPRO of Mason City is dedicated to helping people in need and making a storm look "Like it never even happened." Individual SERVPRO of Mason City franchises and storm response teams around the country work together to help during these catastrophic events.

Our franchise had the recent opportunity to assist in two different storm events. The first was in Chicago, IL and the second in Mankato, MN, each relating to a flood situation.

The production staff working in those areas gained much experience with organization and prioritization, projecting how much equipment and consumable products that would be necessary to bring along. Once on site, the project manager was able to come up with a game plan quickly and the team was able to execute effectively to get each homeowner taken care of.

The office staff also learned a lot about communication during these storm events. With the storm team not at home base, communication was a bit challenging. Each staff member was able to overcome those challenges.  Having a support system back home to help them out there was huge.

Being able to assist the local franchises with these storms has given our franchise an opportunity for growth and has been a great training tool for us. Not only do we get to help more people in need, but we also get to learn in the process.