Recent Posts

SERVPRO of Mason City Open House

5/31/2019 (Permalink)

SERVPRO of Mason City has a new location!! Join us at our open house on Saturday June 15th from 11am to 2pm for a day of food, fun, and music. And best of all, it’s FREE! Bring the family and come check out SERVPRO’s new facility.

Some of the activities planned for the day include:

  • Bouncy houses and slide from North Iowa Youth Center
  • Grilled food from Hy-Vee
  • SERVPRO of Mason City photo booth
  • Giant board games from 5-2-1-0 Healthy Choices Count
  • Live demonstration of our Morantz Ultrasonic cleaning machine
  • Tour of our facility and equipment

Special guests include:

  • Mason City Policy Department – police car and motorcycle
  • LIVE broadcasting from 93.9 KIA-FM and 106.1 KLSS
  • Mason City Fire Department – fire truck and ambulance

This is a great opportunity to come learn more about SERVPRO and how we can help you in the time of need. Hope to see you Saturday June 15th from 11am to 2pm!


5/31/2019 (Permalink)

You may or may not have heard of the company Benefect. They are known for creating some of the best cleaning and disinfecting products on the market. The best part of this company: they wanted to create safe, environmentally friendly products. Most antimicrobials or disinfectants on the market can still be used safely, but nothing like the products made by Benefect.

SERVPRO of Mason City uses the products made by Benefect for their all-natural benefits. The products they make are produced using nature’s way of cleaning and killing germs. They are a world leader of botanical antimicrobials. Here at SERVPRO of Mason City we specifically use Benefect Botanical Disinfectant for its cleaning and disinfecting properties and it is made from only plant extracts. All of these products have been tested and EPA approved.

How often do you buy a cleaner and see it riddled with warning labels and first aid statements? When someone comes into your home or business to clean, do you REALLY know what’s in that bottle they keep spraying everywhere? This is why we choose Benefect for our cleaning and disinfecting needs. SERVPRO of Mason City uses Benefect to clean your home or business so you don’t have to worry about harsh products.

Want to learn more about Benefect and their product? Visit

Need your home or businesses cleaned thoroughly and safely? Call SERVPRO of Mason City today at 641-424-3382 and let us help you!


5/23/2019 (Permalink)

What is ERP? It stands for Emergency Ready Plan. Now that we know the acronym, what does it mean and why do we need it? Below are the reasons why an ERP is so important for a business and how SERVPRO of Mason City can help you.

An emergency ready plan is a genius way to identify very important locations of your business. Whether you are looking for water shut off, electrical breaker boxes, phone panels, internet, you name it, and SERVPRO will tag it! Giving your staff the tools to identify where things are located could be a life saver.

Let’s look at an example. You own a three-story hotel and a pipe burst on the second floor in the middle of the night. What should you do? First, locate the main water shut off. Easy right? Well, maybe, but does the entire staff know where to find the shut off? Water is now flooding, and employees are scrambling to find the main stuff off which could take minutes or much longer. With an ERP in place for your business, we put together an action plan that all employees can access in case an emergency should arise. Included in the ERP is a map layout of your entire building, with all the main shut offs identified. This could end up saving you thousands of dollars in secondary damages the faster you can shut off the source and limit your damages.

Along with identifying important shut off points, we also log your providers information for every service such as phone company, internet provider, water, electric, cable, etc. In this log you can find service name, address, and phone number for easy access. When you receive your plan, we can make multiple copies so they can be spread throughout the building for any employee to access at any time if needed. You can also download an app with all the information already stored making it available anytime and anywhere. The app also makes direct contact calls with SERVPRO of Mason City in case of emergency!

Right about now you are probably asking yourself “This sounds great, but how much will my company be charged for such a great service as an ERP?”. Guess what….it’s FREE!! Contact SERVPRO of Mason City now to start the process of creating your business Emergency Ready Plan and be prepared for any unexpected event.

Understanding Structure and Content Coverage

5/23/2019 (Permalink)

Nobody plans for an unexpected disaster but understanding your insurance coverage is very important in the event a disaster does occur. When purchasing a home or business insurance policy, there are several things that need to be considered.

One of the biggest decisions when purchasing insurance is what type of policy or policies you need to protect not only the structure of your home or business, but also the belongings inside. A structure policy covers the building, which includes things attached to the building such as flooring, counter tops, etc. A content policy covers anything you can pick up and carry out of the home or business. This can include furniture, clothing, appliances, etc. Contents are defined as any kind of personal possessions that are not permanently attached to the structure. In the event a loss occurs at your home or business, it is very important to have insurance for the structure as well as the content. This will insure you are protected for all things important to you.

Talk with your insurance agent to review your policy and be sure you’re covered. SERVPRO of Mason City is always happy to help in the time of need and to make a disaster look “Like it never even happened.”

Camp Fire Safety During Dry Season

5/17/2019 (Permalink)

Fire Damage Camp Fire Safety During Dry Season Remember to always have safety precautions in mind prior to starting a camp fire!

It’s getting to be that time again, time for campfires! Sitting around a fire with friends and loved ones is one of the many joys that accompany the coming season. However, campfire accidents send thousands of people to the emergency room with burn injuries every year. To make sure you stay safe this season, please follow the safety tips below from the National Fire Protection Association.

  • Start fires at least 25 feet away from structures and anything that can burn.
  • Clear away dry leaves and sticks from the fire pit.
  • Never burn on windy days and be aware of the direction of the wind to keep your campsite and others safe.
  • Teach children and pets that fire is dangerous and not to be played around.
  • If there is not a fire ring or pit already at the campsite, use rocks to create a ring in the center of a large, cleared area.
  • Always have the fire attended; never leave a fire for even a second.
  • Keep fires small and controlled.
  • Never use gasoline or other flammable liquids on or near the fire.
  • Have a hose or bucket of water, and shovel nearby to put out the fire with dirt/sand and water.

Campfires and meant to be a fun and relaxing gathering place for friends and family. Please be aware of the safety hazards the can happen while having a campfire. In the event you were to have contents damaged by campfire smoke or fire, SERVPRO of Mason City can help tend to your restoration needs. We wish everyone a safe and fun season!

Difference Between Gray and Black Water In Your Home or Business

5/17/2019 (Permalink)

When you have water damage in your home or business, you need to know what type of water you’re dealing with. Water can be classified into three different types of categories. SERVPRO of Mason City has the knowledge and expertise to help you identify which the category of water you may be dealing with and will help you take the necessary steps to make it “like it never even happened”!

Category 1: “Clean Water”

Category 1 water is considered sanitary and can come from sources like, a broken water line or leaking faucet. If left untreated, it can degrade into a category 2 or 3 over time, which is why it should be mitigated promptly.

Category 2: “Gray Water”

Gray water is contaminated and can cause illnesses. Although, it’s not as contaminated as water in category 3, it can still progress to that level, if left untreated. 

Category 3: “Black Water”

Black water is grossly contaminated, it’s the dirtiest classification of water; it can contain sewage, harsh chemicals, and microbes. This type of water can come from sources such as, flooding or sewage from an overflowing toilet that contains fecal matter.

It’s important to address any kind of water damage immediately. Quick action will not only prevent secondary damage to your home or business, but even more importantly, your health depends on it! Contact SERVPRO of Mason City, we are available 24/7 should you experience water damage!

How We Track Our Customers Contents

5/9/2019 (Permalink)

Here at SERVPRO of Mason City we stand by, “Like it never even happened.” 

We understand the stress our customers are experiencing when their personal items are damaged from a loss in their home, or business. SERVPRO of Mason City strives to ease any unsettling feelings our customers may have throughout the restoration process, by using a software called Content Tracker. This software allows the content of our customers belongs to be tracked throughout the restoration process, and gives the ability to get real time updates of status and location. Some key benefits of using Content Tracker are:

  • Promotes customer involvement with having access to belongings
  • No double entry
  • Real time pack out/pack back with barcodes for organized systems
  • Accurate inventory reports
  • Create reports that can be emailed
  • Documents authorized on site

Content Tracker helps us build our customer to  have confidence and satisfaction knowing, we can track their contents location with a simple click. SERVPRO of Mason City is happy to help our customers make it “Like it never even happened.” Call us with your fire or water restoration needs, 641-424-3382.

Preparing Yourself for a Tornado

5/9/2019 (Permalink)

No one has the ability of knowing the strength of a tornado before it touches the ground. Tornadoes don’t just lift and carry houses into the air like, one would think. Majority of tornadoes cause damage to the buildings from the high winds and flying debris. Have you taken the precautionary measures to prepare you and your family, in the event a tornado was to happen? If not, here are a few things you can gather and do, to help you be prepared and to stay safe!

  • Electronics to have on hand: batteries, flashlight, tv, radio, or a device with the internet to get the latest emergency weather updates
  • Create a tornado emergency plan, include an access to a “safe shelter” for yourself or others
  • Have an emergency kit
  • Educate your children on tornado and what they are.
  • Find a room to seek shelter on the lowest floor or basement, the best room to choose would be an interior one that has no windows (bathroom, closet, center hallway). Plan for this to be your tornado room to seek shelter.
  • For added protection, be sure to get under something sturdy (a heavy table or workbench). Cover your body with a blanket, sleeping bag or mattress for added layers. Be sure to protect your head with anything available.

By preparing and following these tips will increase your safety and well-being, if a tornado were to take place.  SERVPRO of Mason City can help assist in the clean up and board of your home.

6 Tips to Prevent Frozen Pipes in Your Home or Business

1/22/2019 (Permalink)

Water Damage 6 Tips to Prevent Frozen Pipes in Your Home or Business Freezing and bursting pipes are not only an inconvenience but can also cause serious water damage to your home or business.

Iowa winters come with freezing temperatures and plenty of ice and snow, easily causing pipes to freeze. Frozen pipes are a problem because they prevent water flow and can eventually burst, causing damage and potential flooding in your home or business.

Water has a unique property, it expands as it freezes. This expansion causes an immense amount of pressure on whatever is containing it. No matter the strength of the pipe, expanding water can cause pipes to break. The good news is, there are ways to prevent pipes from freezing.

Which Pipes Are Most at Risk?

Pipes that are exposed to the outside elements and are along the exterior walls of your home. These pipes may need extra protection during the winter, which include the following:

  • Outdoor hose hookups and faucets.
  • Swimming pool supply lines.
  • Lawn sprinkler lines.
  • Water pipes in unheated, interior locations such as basements, crawl spaces, attics, garages and kitchen and bathroom cabinets.
  • Pipes running against exterior walls with little or no insulation.

Preventing Frozen Pipes (Internal)

  1. Maintain Heat When TravelingIf you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F. This should provide enough heat to keep the pipes warm and prevent any water inside from freezing.
  2. Cold Water Drip- When the weather is below freezing outside, let the cold-water drip from the faucet. Allowing water to run through the pipes (even at a trickle) helps prevent pipes from freezing. When a pipe freezes the pressure created between the blockage and faucet will cause the pipes to burst. Leaving the faucet open will help avoid blockage in the pipes.
  3. Insulation- Adding insulation to attics, basements and crawl spaces will help maintain higher temperatures in these areas. Pipes can be fitted with foam rubber or fiberglass sleeve to help decrease the chances of freezing.
  4. Seal the Gaps- Gaps may occur where the pipes come into the building and allow cold air in, which can expose the area where your pipes are most vulnerable. Seal these spaces/gaps with foam insulation or caulk.
  5. Open Cabinet Doors In some homes the kitchen and bathroom sinks can be located against an exterior wall. Locations such as these are not insulated as well and cold air from outside can freeze the pipes beneath the sinks. To help fight the influx of cold air, leave the cabinet doors open to assist the movement of warmer air.
  6. Keep Doors Closed: Close garage and basement doors, by keeping them closed it’ll help keep the temperature a little warmer in these areas and keep out the wind. This is important if there is a water supply line travelling through them, as these spaces are more at risk in freezing temperatures.

Preventing Frozen Pipes (External)

  • Drain External Water Lines: Close internal valves that supply water to the exterior and drain water lines from the outside.

Water Damage Cleanup from Frozen Pipes

Once the main water valve is shut off  and the pipes are repaired, SERPVRO of Mason City can be there to help with the cleanup and restoration. The longer the water sits in the building materials, the more potential for damage and mold growth.

SERVPRO of Mason City is licensed, experienced, and available 24/7 when it comes to returning your home or business to its preloss condition, “Like it never happened.” As soon as we arrive, the cleanup and restoration process will begin immediately.

SERVPRO® of Mason City is here for you 24 hours a day, 7 days a week.

Call us at (641) 424-3382

Top Causes for Business Fires in Commercial Buildings

1/11/2019 (Permalink)

Coffee makers, toaster ovens and microwaves produce more than delicious beverages, snacks and hot meals. They can be frequently blamed when it comes to retail establishments catching fire. Statistics from the National Fire Protection Association show that emergency personnel respond to over 17,000 retail conflagrations yearly and rings up to be over $600 million in property losses. Appliances aren’t completely to blame: human error, arson, and equipment malfunction round out the list of possible causes.

Human Error

The best preventative for human error, is to ensure all employees and visitors know how to properly use all electrical equipment and assign designated smoking areas with secure places to extinguish cigarette butts.  A huge fire breakout can be caused by the smallest mistake. Like a coffee pot accidentally being left on or a cigarette butt that wasn’t completely extinguished.


Unfortunately, the leading causes of a commercial building fires are set by people with bad intentions. There are many reasons why people commit arson including, malcontent employees, vandalism and the desire to collect insurance money. A sprinkler system can help minimize the damage of a commercial fire. Arson not only affects business owners but creates a risk of injury for employees and firefighters, and possibly result in job loss for workers.


Equipment such as boilers, furnaces and water heaters are vital to the functioning of a commercial building, but when improperly installed or incorrectly maintained, the risk of a fire happening can be high. Sometimes fires due to human error, such as when combustible materials being stored too close to a furnace, boiler or water heater.

In the event of a commercial fire happening, ensure that your business has a proper fire safety plan in place to help ensure safety. SERVPRO of Mason City can assist by providing you with a SERVPRO® Emergency READY Profile, which will give you a quick reference of important building details and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program. Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.