Recent Posts

What to do next

5/26/2020 (Permalink)

Nothing is more stressful then returning home from a trip out of town, walking in your front door to find water throughout your home. The stress of not knowing where it is coming from or how long it has been happening kicks in immediately, quickly followed by what to do next. As you spring into action to find the source of the loss, you come to find out that your basement has 2 feet of water in it. You race to shut off the water in your house in hopes to stop or slow the water. After you turn the valve off you call your plumber.

When your plumber arrives, he finds a busted water line from your refrigerator is the cause of the water loss. The plumber informs you that the water has leaked out to other rooms in your home such as the living room, bedroom, and bathroom.

With the information provided to you by your plumber you know it is time to call SERVPRO. You know SERVPRO has trained and certified technicians in water damage restoration. Plus, they have the tools and skills to get the job done right from beginning to end.


5/20/2020 (Permalink)

SERVPRO Of Mason City possesses professional restoration technicians that are highly trained and certified in order to mitigate whatever loss your home has suffered. Whether it be a fire, water, or mold loss, SERVPRO maintains immediate response times and specialized equipment to minimize damages and focus on restoring the home/business back to preloss conditions. SERVPRO works in conjunction with various insurance companies and strive to maintain open lines of communication to help make the claims process run seamlessly.

SERVPRO of Mason City also possesses a team of specialized technicians that can perform additional services such as duct cleaning to keep your heating and air conditioning systems running more efficiently, as well as carpet cleaning to provide longevity to your carpets and upholstery.

When a disaster strikes, choosing a mitigation company can be daunting, but know, SERVPRO is here to help. 

Grill safely this spring!

5/7/2020 (Permalink)

Fires can be caused by a multitude of things. Some of those being incidents from cooking or grilling. As we enter the warmer months and you pull the grill out of it's winter hiding place, remember to check it over and keep in mind that a few simple steps can help prevent fire damage. According to the National Fire Protection Association, the leading cause of grill fires is caused by using an unclean grill (25%). As restoration professionals who have seen this type of damage first hand, SERVPRO would like to remind you to clean your grill as you are preparing to use it for the first time this spring. Remembering to clean your grill could be the difference between a great spring meal or having to call the fire department. We at SERVPRO would also like to remind you that you should always use your grill in an open area out and away from structures as over a quarter of grill fires resulting in structural damage were used on a balcony or porch.

If you do have an incident while grilling, be sure to keep a safe distance from your grill and call the fire department or 911 if necessary. 

COVID-19 Not a forever thing

5/5/2020 (Permalink)

This pandemic has taken so many things away from us the last few months. In the future, businesses will start reopening and people will begin to socialize. All of us at SERVPRO Mason City want to make it as safe as possible for everyone to go back to their normal lives. We have many years of experience with cleaning contaminants and viruses. Our sanitizing products are EPA registered, and we have the proper training and knowledge in applying them. Commercial grade disinfectant sprayers are used in conjunction with the cleaning product we have on hand. Our team has it down to a science on the amount of disinfectant to apply to different surfaces to get the correct dwell time for fighting this virus. Let us help you flatten the curve.

Prepare for the changing of the seasons

4/3/2020 (Permalink)

Spring weather can be very unpredictable as temperatures fluctuate from temperate to frigid. It is the time of year when thunderstorms are most prevalent bringing heavy rains, lightning and even tornadoes.

Alan Lakein, an author on personal time management, once wrote, "Planning is bringing the future into the present so that you can do something about it now." That's very empowering when you think about it. It's almost like time traveling without a DeLorean or having to mess with all that space-time continuum stuff. Planning for emergencies can also bring you great peace of mind. Think of it as an insurance policy against future disasters. 

Here is a list of tips to help you prepare for the changing seasons.

1. Evaluate the exterior of your home.

  • Inspect the condition of your roof and siding.
  • Evaluate foliage around your home to ensure tree branches are trimmed to prevent them from falling on your home during a storm.
  • Inspect your gutters to make sure they are free from debris and that downspouts are secured and in place.

2. Check your sump pump.

3. Tend to leaks and inspect for unnoticed new leaks.

4. Make storm safety plans.

  • Conduct a family meeting that will inform everyone what you emergency plans are.
  • Have an out of town contact your family knows the number to. This is who you'll call to inform where you are after disaster occurs.
  • Teach your children how and when to call emergency numbers.
  • Have a location picked out as the place your family will meet in case you get separated from one another. Make sure everyone knows not only the best escape routes but the safe places to go inside your home if a tornado approaches.
  • Know how and when to turn off water, gas and electricity at the main switches or valves.
  • Have fire extinguishers ready. Show everyone where they're located and how to use them.
  • Inventory your possessions and keep that list along with other important documents in a safe deposit box or in the cloud. (On the internet)
  • Keep your home owners or renters insurance company's telephone numbers readily available. (Also, be sure to keep SERVPRO of Mason City, Austin & Albert Lea's phone number close at hand.)

5.Maintain your plan and kit.

  • Every six months, review your plans with your family, conduct evacuation drills and restock expiring food and perishables in your kit. Also, confirm your fire extinguisher is recharged and smoke alarm batteries are replaced.

6. Get informed- Many areas have local emergency management offices and/or a Red Cross Chapter. These organizations can provide vital information concerning local emergency shelters. It's also a good idea to invest in a NOAA weather radio that will alert you during any time of the day or night for when possible destructive conditions materialize.

SERVPRO of Mason City, Austin & Albert Lea is dedicated to responding immediately to your flood and storm damage emergencies in order to help minimize the loss. We have the storm damage restoration experience and specialized equipment to restore your home or business back to pre-storm condition.

We are cleaning experts

3/26/2020 (Permalink)

SERVPRO is here to help during this time of need.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC's guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call today for a proactive cleaning from the experts at SERVPRO Mason City, Austin/Albert Lea at 641-423-3382 or 507-396-6644.

House Fire, Now What?

3/10/2020 (Permalink)

You had a house fire, Now what?

The first thing you need to think about following a house fire is the safety of yourself and your family members. It is important not to enter a fire damaged structure until the fire department has deemed that it is structurally sound. Going back into your home after a fire can be overwhelming and emotional while you take in all of the damage that has occurred. when you are able to re-enter your home, it is important to not disturb items, as this can lead to secondary damage. When you are not sure where to start, call your local SERVPRO and their team of professionals can help you throughout the restoration process. SERVPRO professionals are available 24/7/365 for emergency services.

Time is of the essence after having a fire, the sooner the damage is addressed, the more likely it is that your property and personal belongings can be restored instead of having to be disposed of and/or replaced. Our team of SERVPRO professsionals can help with emergency board up services, content inventory, cleaning and restoration using cutting edge cleaning techniques and products, perform pack out/move out in the event your belongings need to be stored during the restoration process, electronic cleaning, document and photo restoration, as well as offering content inventory services to assist in the insurance claim process. We will work closely with you and your insurance professionals every step of the way. If the unthinkable happens, let our SERVPRO heroes make it "Like it never even happened."

Commercial Destruction

2/18/2020 (Permalink)

SERVPRO may be known as a fire and water restoration company, but did you know we also provide commercial cleaning services for trauma, crime scene, and vandalism? As a business owner, these situations are not ideal for any company and you want to make sure they are taken care of immediately. That's why SERVPRO of Mason, Austin/Albert Lea is ready 24/7 with the specialized training and equipment to safely clean these messes and get you back to business. 

Some of the cleaning services we provide include, but are not limited to:

*Blood, bodily fluids, and tissue remnants

*Fire Extinguisher residue

*Tear gas and pepper spray residues

*Destruction of property

*Odor removal and deodorization

*Spray paint removal from exterior walls, walkways, glass, etc.

Such trauma, crime scene, and vandalism instances can range from bloody noses to complete destruction of property. Our technicians are highly trained to safely and effectively clean your commercial property as quickly as possible. The core steps taken to properly restore these situations include:

1.) Health and safety of personnel, occupants, workers, and technicians is of upmost importance. The appropriate personal protective equipment and engineering controls are used for proper protection first and foremost.

2.) Documentation is properly maintained prior to clean up (in an accident or crime scene scenario, police have finished processing the situation).

3.) Evaluation and assessment of the effected area and any other area that may be contaminated is conducted to determine the scope of work to be performed.

4.) Isolate and contain the affected areas to prevent cross-contamination.

5.) Removal of contaminated materials or decontamination by cleaning and application of an antimicrobial when removal is not possible.

6.) Application of appropriate government-registered antimicrobial (biocride) shall be applied to ensure structure, systems and contents are safe for use. 

7.) Post remediation evaluation and verification is performed to confirm cleanliness and safety of all areas.

Every trauma, crime scene, and vandilism situation is difficult. If you find your business in this tough situation, we will always treat your property and personnel with the empathy and respect during these trying circumstances. SERVPRO of Mason City, Austin/Albert Lea is determined to ensure the safety and cleanliness of each situation and make it look "Like it never even happened." 

It may not look like much water

2/3/2020 (Permalink)

There's nothing like waking up first thing in the morning, walking out of your bedroom and into a pool of water in your hallway. Next thing you know your socks are wet, and you just realized today might be considered a bad day. First thing anyone does in this situation is figure out where it came from. You discover that you have a broken water line to the vanity sink in your bathroom. You turn off the valve right there under the sink and stop the water and call your plumber to come fix it. That's not the end of the issue yet. 

So, the plumber is on his way and you're looking around at all this water on the bathroom floor, your carpeted hallway is soaked and of course there is still water dripping out from the vanity. This is a mess most people don't know how to handle, a few towels and the dehumidifier out of your basement might not be the answer. The common reaction to water everywhere is to get some towels and maybe a fan or two. 

When it comes to large amounts of water, towels and fans are not going to be enough to dry things below the surface. Once water has saturated a carpet down to the pad, the sub floor is now affected. Same for walls, the outer layer of drywall being saturated means that most likely there is wet framing studs that are at risk of being wet as well. With the knowledge, you now know the next call should be SERVPRO. 

SERVPRO has certified water restoration technicians with the training and tools to make sure that everything is dry and sanitary by the time the job is done. SERVPRO will work with you and your insurance company to make sure everything is handled properly and to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards. 

Commercial Water Losses

1/10/2020 (Permalink)

Throughout the course of a year, you probably don’t think about how many gallons of heated water you use in your home, business or at a commercial building you are in.  A water heater is the unsung hero of hot showers, clean dishes, sanitary surfaces, clean hands; the list goes on.  These water heating units are sometimes taken for granted, but when they fail or malfunction, a solution can be difficult to attain.  That is why SERVPRO exists, to bring a solution to a catastrophe and get things back to normal as soon as possible. 

                Last month, we got a call from a very close commercial building with quite the predicament.  A water heater had failed, gushing gallons upon gallons of water throughout 3 businesses in a strip mall, putting them out of commission for the foreseeable future a that location.  Thankfully, each business had a contingency plan and were able to make do with other spaces at other locations.  In this instance, they were lucky that there was a place for them to go however, that is not always the case.

                We arrived on scene and ensured that a plumber was available to fix the issue.  Then we extracted the water out of the carpet in each unit.  Thankfully, there wasn’t any pad under the carpet or a basement for multiple floors to be affected, but this also allowed the water to spread out into a larger radius from the source of the insult.  Once extraction was completed, we removed the cove molding from the walls to allow us to drill drying holes in the insulated wall cavities.  This gave us an opportunity to get the drywall and insulation dry within a few days due to the equipment we set up. 

                We had to place a heating unit in one side due to an issue with heat, which elevated the temperature and allowed the wet materials to release moisture via evaporation.  We created a drying chamber as well to help retain heat in the insulted areas of the unit.  Multiple dehumidifiers in each business also helped remove water vapor and reduce the vapor pressure within the structure, allowing the drying process to take off.  In a business week, we had everything dry and even had a repairs plan in place to reapply the cove molding and touch up other areas of concern. 

                By the end of the job, we had the building owner happy with the quick turn around with drying, as well as the plan for reinstallation of the cove molding.  Those were the main areas of concern from the building owner, but we were able to take those into consideration and produce results.  It was a great feeling to our technicians as well as the project manager; accomplishing a lot in a short time.  Today, each business is back up and running AND they have hot water again.