SERVPRO of Mason City Employee Photos

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Nick Foley

Nick Foley serves as the General Manager at SERVPRO of Mason City. With over two decades of experience in leadership and relationship-building, he brings a wealth of expertise to the team. Nick is passionate about restoring homes and businesses to their original state or even better, especially in the aftermath of unthinkable disasters.

Outside of work, Nick enjoys chasing his three kids around, going on family trips, and cheering on the Cubbies. Nick is a true leader in our community.

Female employee in front of black wall

Casey Henaman

Casey is serving as our Office Manager here at SERVPRO of Mason City. Our office is fortunate to have Casey as our Office Manager. She became a part of our team in 2017 and has been excelling in customer service, communication, and team leadership ever since. Her attention to detail and strong communication skills are valuable assets to our team. Casey is a true leader in our industry and an invaluable member of our office.

Casey enjoys spending time with her two sons and husband. Her family loves spending time outdoors and attending live music events.

Casey loves her SERVPRO family. From her office team to every technician, Casey enjoys playing a part in everyone's growth.  

Female employee in front of black wall

Jessica Sorensen

Jessica is our Director of Fire & Content at SERVPRO Mason City. She comes to us with years of experience in customer service and management skills. Jessica is IICRC certified in Water, Fire Restoration, and Bio Clean up. She has been with SERVPRO for 3 years.


Jessica enjoys spending time with her family and friends whenever she gets a chance! She also enjoys cleaning, fishing, and spending time outside in the summer. 

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Jeff Lester

Jeff is currently working as a Reconstruction Manager at SERVPRO of Mason City. He joined our team in July 2023. Prior to this, Jeff had served in the United States Navy for 22 years where he gained valuable leadership skills. He also has several years of experience in the construction industry.

Jeff is a family man who loves spending time with his kids. He's always there to cheer them on at their sporting events.

Jeff likes working at SERVPRO® because he enjoys the teamwork that goes on every day.

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Jonathan Marinero

Jonathan is the Marketing Coordinator at SERVPRO of Mason City. He is IICRC certified in Water and Fire Damage. He joined our team in 2018 as a production tech.

Outside of work, he is a BIG fan of all things horror. In October he volunteers his time at the local haunted house. He also enjoys working on motorcycles, grilling, and being a Dad to his 2 boys.

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Amy Markham

Amy is a Business Development Representative with over a decade of working with local businesses in North Iowa.

She joins our team with a Bachelor's in Psychology & Criminal Justice and a Master's in Prevention Science.

Outside of work, Amy loves baking for friends and family, watching her son do anything musical, and feeding her sneaker obsession

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Emily Eckhoff

Emily is a Job File Coordinator here at SERVPRO of Mason City. 

Emily enjoys knowing the work we do is helping others and providing comfort in hard times.

Outside of work, Emily loves hiking hanging out with animals, and spending time with her family and friends.

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Ruth Ramirez

Ruth is a Job File Coordinator here at SERVPRO of Mason City. She brings over years of experience in office management.

Outside of work, Ruth loves hiking, reading, snorkeling, training her dog, and working out at the Crossfit gym

Ruth enjoys knowing the work we do is helping others and providing comfort in hard times.

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Andrea Hopes

Andrea is our Accounting Administrator here at SERVPRO of Mason City. She joined our team in September of 2022. She brings years of experience in the construction industry.

Outside of work, Annie enjoys cooking. football, art, and photography. She also loves spending time with family.

Annie likes working at SERVPRO because it is fast-paced and she enjoys knowing that what we do is helping people.

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Kim Dallenbach

Kim is an office member of our team here at SERVPRO of Mason City, serving as our Administrative Assistant. She joined our team in July 2023, bringing with her a wealth of experience in the administrative field. Kim's skillset includes managing schedules and providing exceptional customer service. Her attention to detail and strong communication skills are an asset to our team.

Outside of work, Kim enjoys fishing, dirty track racing, and baking.

Kim likes being able to help get people the help they need during a difficult time.

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Dean Smith

Dean is a Reconstruction Coordinator here at SERVPRO of Mason City. He joined our team in early 2023 and has years of experience in customer service.

Dean loves cooking, Traveling, camping, and spending time with his family.

Dean likes working at SERVPRO because of all the great people he gets to work with.

Tim Piper

Tim Piper is a Duct Cleaning Specialist specializing in Indoor Air Quality (IAQ), with our duct cleaning service at SERVPRO of Mason City. Tim is a jack of all trades, who works tirelessly to ensure you're breathing the cleanest air possible.

He enjoys spending time with his family, working on his truck, and cat-fishing and turtle fishing in his free time. 

Matt Anderson

Matt Anderson is a Carpet Specialist at SERVPRO of Mason City. Matt's experience covers a wide range, but he currently specializes in carpet and upholstery cleaning. Matts has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration and Carpet and Upholstery Cleaning. 

He's a big Iowa Hawkeyes fan, likes live concerts, and spending time with his friends. He enjoys road trips and seeing new places. 

Ian Helin-Frank

Ian is a Crew Chief at SERVPRO of Mason City. Ian likes being able to demo a house. He also loves that he gets to help people in meaningful ways. 

In his free time, Ian likes to go fishing with his buddies, hit the trails on his bike, hunt, and have airsoft battles.

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Dustin Hoffmann

Dustin is a Crew Chief at SERVPRO of Mason City, with years of experience in customer service.

In his free time, Dustin loves music, working on his home, and landscape. He also loves spending time with his family. 

Dustin enjoys working at SERVPRO because every day is a new adventure. 

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Alex Armitage

Alex is a Duct Cleaning Technician at SERVPRO of Mason City.

In his free time, Alex loves to go fishing, spending time with his daughter, and catching All the Pokémon.

Alex likes working at SERVPRO® because he gets to help people and travel. 

Lori Portis

Lori Portis is a Production Technician at SERVPRO of Mason City. She is an experienced cleaning specialist (she's our magic eraser). Lori has the Fire Damage Restoration certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Lori loves spending time with her family and grandkids. 

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Pam Watson

Pam is a Content Cleaner Crew Chief here at SERVPRO of Mason City. She joined our team in September 2023. She brings years of knowledge as a leader to our team. 

Outside of work, Pam enjoys going on motorcycle rides with her husband and spending time with his family.

Pam likes working at SERVPRO because she knows the work she is doing is helping a family get their lives back to normal. 

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Valerie Zavala

Valerie is a Production Technician here at SERVPRO of Mason City. She joined our team in early September 2022. She brings years of experience in the cleaning and restoration industry.

Outside of work, Valerie enjoys going to the casino and spending time with her family.

Valerie likes working at SERVPRO because every day is something different which makes the day exciting because you never know what your go to do each day.

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Tim Haley

Tim is a Content Cleaner here at SERVPRO of Mason City. He joined our team in October 2023. He is an Air Force Veteran and brings years of knowledge in different industries to our team.

Outside of work, Tim enjoys reading, traveling, and spending time with his family.

Tim likes working at SERVPRO because he enjoys the challenge of content restoration. he enjoys the people he works with because of the true team atmosphere. 

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Noa Frey

Noa is a Production Technician here at SERVPRO of Mason City. He joined our team in October 2023 with a willingness to learn the industry. 

Outside of work, Noa enjoys hiking, listening, and creating music. He also enjoys traveling and spending time with the people he loves.

Noa likes working at SERVPRO because every day is a new adventure and he gets to help people. As well as learning from people who have the skill and ability to make a difference in people's lives  

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Kory Abben

Kory is our Fire Packout Crew Leader at SERVPRO of Mason City.

In his free time, Kory loves to go fishing, hunting, and playing rugby.

Kory likes working at SERVPRO because every day is something different.

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Brian Perrin

Brian Perrin is a Shop Manager at SERVPRO of Mason City. Brian started at our franchise in 2018. He brings a customer service and painting background to help our team!

Brian enjoys playing ping pong in his spare time and being able to enjoy the weather when it's warm out.