Recent Commercial Posts

Hazardous Flooding and Sewage back up

8/14/2020 (Permalink)

sewage on basement floor Sewage back up can be hazardous.

Sewage water should always be assumed to be contaminated and hazardous (until one of our professionals determines otherwise). Sewage water is typically referred to as category 3 black water. This classification is due to the dangerous contaminants in it. It is important to note that sewage water can appear clean. This is an instance of top water. If sewage runoff looks clean, it is usually because the waste and contaminants have sunk to the bottom. This water is still categorized as black water; not for the color, but for the risk it carries with it. In most cases of any standing water in your home, it's crucial to understand that just because you can't particularly see the contaminants or just because the water looks clear...doesn't mean that it is safe to try to mitigate yourself.

Our SERVPRO of Mason City crews are specifically trained to deal with hazardous water and how to clean any harmful remnants once the water is drained. Without that training, your knowledge is your most powerful tool to keep you from putting yourself at risk upon spotting standing water in your residential or commercial property.

If you experience sewage backup or sewage related flooding, let us be your first call. We make it, "Like it never even happened."

Commercial Services

8/13/2020 (Permalink)

When seeking a company that can handle your commercial cleaning needs, SERVPRO is a trusted brand by hundreds of insurance companies nationwide that commercial business can depend on in the event of a fire, water or mold damage occurring. With a 24-hour emergency response, SERVPRO of Mason City, Austin, and Albert Lea provides professional mitigation, cleanup, and restoration services to reduce recovery costs and to help ensure minimal interruption to your business and customers.
Your local SERVPRO of Mason City, Austin, and Albert Lea also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and carpet cleaning, indoor air quality and vandalism cleanup. Our professionals possess specialized training and certifications to ensure proper cleaning and disinfecting of building materials, surfaces, and contents by following restoration industry standards while using professional cleaning products and EPA registered cleaners and disinfectants to get your business back to work.
SERVPRO of Mason City, Austin and Albert Lea provides the following Specialty Cleaning Services:
• Air Ducts and HVAC Systems
• Biohazard and Sewage
• Trauma and Crime Scene
• Carpet and Upholstery
• Ceilings, Walls, and Hard Floors
• Odor Removal and Deodorization
• Vandalism
Have Questions? Call us Today – (641) 424-3382

Commercial Duct Cleaning

8/13/2020 (Permalink)

Did you know that the ventilation system in your business is often the biggest culprit in poor indoor air quality? Ensuring your HVAC system and ductwork is free from dust and grime that can circulate throughout your business is of upmost importance.

SERVPRO is here to help! Our franchise professionals will inspect and make recommendations about the best way to address your business’s air quality concerns. Cleaning years of dust and dirt out of your HVAC system can help reduce the potential for damage and health risks. Not only that, but it can also extend the life of your equipment.

Top reasons to have your air ducts cleaned:

  • Reduces allergens and irritants in the air
  • Restores peak energy efficiency of your HVAC system
  • Remediates bacteria, fungi, and mold
  • Eliminates offensive odors

SERVPRO of Mason City and SERVPRO of Austin & Albert Lea has the equipment and knowledge needed to help protect your business from air quality issues. Call us today for a free quote!

Disinfecting During the Pandemic

8/13/2020 (Permalink)

As we all know, the COVID-19 (Coronavirus) pandemic has been of growing concern across the world. This has increased the need for disinfectant cleaning of homes and businesses. SERVPRO is here to help!

Here at SERVPRO of Mason City and SERVPRO of Austin & Albert Lea, we specialize in cleaning and sanitization. We utilize an electrostatic sprayer to apply a botanical disinfectant to surfaces and objects as the preferred method for disinfecting.

The use of an electrostatic sprayer is a fast and effective way to apply disinfectant solutions to surfaces. As the product passes through the sprayer the particles become positively charged, allowing the particles to aggressively adhere to surfaces and objects. This means reduced clean time and more control of the amount of product being applied. The botanical disinfectant that is used is EPA registered and has no known adverse effects to human health or the environment.

SERVPRO is dedicated to providing the best quality service using the highest quality equipment and products to disinfect your home or business. Call us today for a free quote!


6/29/2020 (Permalink)

Green background SERVPRO equipment ready for any size disaster

The driving force behind SERVPRO Restoration Services is offering quality work and going above and beyond what is expected from our customers.  We rely on our reputation to bring us the work we need to maintain a strong momentum throughout the day, week, month and year.  When the phone rings, we need to be ready to take on any size disaster, even when the caller is an owner or management at a local business or franchise serving the community, as we do, in their own way. 

                Commercial properties can range in size and extent of damage, and sometimes the work that needs to be performed is not comparable to some residential jobs.  However, there are times where a commercial structure needs all our attention, and sometimes even more.  That is why a SERVPRO franchise needs to have open communication with other neighboring franchises, as well as connections to teams structured though the corporate level that are prepared to take on high stakes, high demand jobs that a locally owned and operated franchise might not have the assets and ability to handle. 

                SERVPRO has designed their services to be open and flexible to take on any task, no matter what size the damage or structure is.  Our franchises in Mason City and Austin and Albert Lea are prepared, and have been for quite some time, to take on “the big one” whenever that job appears.  We have connections to a Storm Team, a Large Loss Team, and an Extreme Team that can help get us what we need to produce quality work in a timely fashion at any size disaster.  This is what makes being a SERVPRO franchise better; our commitment to finding a way to address fire, water, sewer backups, mold, and several other losses in a way that will benefit each party involved.  When catastrophe strikes, SERVPRO of Mason City, Austin and Albert Lea will find a way to get your business or property back to normal and exceed your expectations.  Let us help you in your time of need to make it “Like it never even happened.”    

COVID-19 Not a forever thing

5/5/2020 (Permalink)

This pandemic has taken so many things away from us the last few months. In the future, businesses will start reopening and people will begin to socialize. All of us at SERVPRO Mason City want to make it as safe as possible for everyone to go back to their normal lives. We have many years of experience with cleaning contaminants and viruses. Our sanitizing products are EPA registered, and we have the proper training and knowledge in applying them. Commercial grade disinfectant sprayers are used in conjunction with the cleaning product we have on hand. Our team has it down to a science on the amount of disinfectant to apply to different surfaces to get the correct dwell time for fighting this virus. Let us help you flatten the curve.

Commercial Destruction

2/18/2020 (Permalink)

SERVPRO may be known as a fire and water restoration company, but did you know we also provide commercial cleaning services for trauma, crime scene, and vandalism? As a business owner, these situations are not ideal for any company and you want to make sure they are taken care of immediately. That's why SERVPRO of Mason, Austin/Albert Lea is ready 24/7 with the specialized training and equipment to safely clean these messes and get you back to business. 

Some of the cleaning services we provide include, but are not limited to:

*Blood, bodily fluids, and tissue remnants

*Fire Extinguisher residue

*Tear gas and pepper spray residues

*Destruction of property

*Odor removal and deodorization

*Spray paint removal from exterior walls, walkways, glass, etc.

Such trauma, crime scene, and vandalism instances can range from bloody noses to complete destruction of property. Our technicians are highly trained to safely and effectively clean your commercial property as quickly as possible. The core steps taken to properly restore these situations include:

1.) Health and safety of personnel, occupants, workers, and technicians is of upmost importance. The appropriate personal protective equipment and engineering controls are used for proper protection first and foremost.

2.) Documentation is properly maintained prior to clean up (in an accident or crime scene scenario, police have finished processing the situation).

3.) Evaluation and assessment of the effected area and any other area that may be contaminated is conducted to determine the scope of work to be performed.

4.) Isolate and contain the affected areas to prevent cross-contamination.

5.) Removal of contaminated materials or decontamination by cleaning and application of an antimicrobial when removal is not possible.

6.) Application of appropriate government-registered antimicrobial (biocride) shall be applied to ensure structure, systems and contents are safe for use. 

7.) Post remediation evaluation and verification is performed to confirm cleanliness and safety of all areas.

Every trauma, crime scene, and vandilism situation is difficult. If you find your business in this tough situation, we will always treat your property and personnel with the empathy and respect during these trying circumstances. SERVPRO of Mason City, Austin/Albert Lea is determined to ensure the safety and cleanliness of each situation and make it look "Like it never even happened." 

Commercial Water Losses

1/10/2020 (Permalink)

Throughout the course of a year, you probably don’t think about how many gallons of heated water you use in your home, business or at a commercial building you are in.  A water heater is the unsung hero of hot showers, clean dishes, sanitary surfaces, clean hands; the list goes on.  These water heating units are sometimes taken for granted, but when they fail or malfunction, a solution can be difficult to attain.  That is why SERVPRO exists, to bring a solution to a catastrophe and get things back to normal as soon as possible. 

                Last month, we got a call from a very close commercial building with quite the predicament.  A water heater had failed, gushing gallons upon gallons of water throughout 3 businesses in a strip mall, putting them out of commission for the foreseeable future a that location.  Thankfully, each business had a contingency plan and were able to make do with other spaces at other locations.  In this instance, they were lucky that there was a place for them to go however, that is not always the case.

                We arrived on scene and ensured that a plumber was available to fix the issue.  Then we extracted the water out of the carpet in each unit.  Thankfully, there wasn’t any pad under the carpet or a basement for multiple floors to be affected, but this also allowed the water to spread out into a larger radius from the source of the insult.  Once extraction was completed, we removed the cove molding from the walls to allow us to drill drying holes in the insulated wall cavities.  This gave us an opportunity to get the drywall and insulation dry within a few days due to the equipment we set up. 

                We had to place a heating unit in one side due to an issue with heat, which elevated the temperature and allowed the wet materials to release moisture via evaporation.  We created a drying chamber as well to help retain heat in the insulted areas of the unit.  Multiple dehumidifiers in each business also helped remove water vapor and reduce the vapor pressure within the structure, allowing the drying process to take off.  In a business week, we had everything dry and even had a repairs plan in place to reapply the cove molding and touch up other areas of concern. 

                By the end of the job, we had the building owner happy with the quick turn around with drying, as well as the plan for reinstallation of the cove molding.  Those were the main areas of concern from the building owner, but we were able to take those into consideration and produce results.  It was a great feeling to our technicians as well as the project manager; accomplishing a lot in a short time.  Today, each business is back up and running AND they have hot water again. 

Cold Weather Can Affect Your Businesses Fire Sprinkler Systems

11/12/2019 (Permalink)

Living in North Iowa we know winters come with some cold weather. In most commercial businesses the buildings have fire sprinkler systems to help put out a fire if one were to ever occur. In winter it is important to check where the sprinklers are located. Sprinkler lines that are along an exterior wall or between entryways with poor heat are exposed to the chance of freezing due to the cold weather. Frozen pipes expand causing the pipe to crack or even break causing water to leak out. Make sure the main water line is labeled so you can turn the water off fast. SERVPRO is trained to come and clean the affected area if a pipe were to break. We have equipment that can get the remaining water out and dry the structure. SERVPRO of Mason City is available 24/7 to come get your business back up and running.

How to Fend Off the Flu at Work

8/28/2019 (Permalink)

Sniffling, coughing, hundred-degree fever…that’s right folks, flu season is upon us. But no need to worry there’s a few things that your office can do to protect your employees (and yourself) from catching the much dreaded influenza. We’ve put together a list of 5 things you to prevent the flu from spreading at your office.

  • Give Flu shots at work
  • sanitize the workplace
  • Embrace basic hygiene
  • Avoid physical contact
  • Stock the office

Roughly 5-20% of US residents get the flu each year–but this doesn’t have to include your employees. Taking the appropriate measures to prevent the flu in your office will keep your workforce healthy and productive. SERVPRO of Mason City can help keep your business sanitize this season.

Fire Safety Guidelines for the Workplace

8/28/2019 (Permalink)

Workplace and office fires have reduced in numbers over the last few decades. This is greatly in part to advances in technology, more effective fire control tools and systems, and businesses taking a much more serious approach to fire prevention workplace training.

Tips for workplace safety:

  • Emergency exits
  • Fire and smoke alarms
  • Fire drills
  • Work-space clutter
  • Equipment
  • Electrical safety
  • Smoking

Being PREPARED is the key to preventing fires at the workplace. Have an action plan in place, in the event of a fire will help ease the stress and reaction time. Follow the advice above and you can save yourself and your coworkers from injuries and death.

For professional fire damage or smoke remediation services, call SERVPRO of Mason City at (641) 424-3382.

Post Construction Commercial Cleaning

8/19/2019 (Permalink)

After any construction work to your business, you’re likely more than ready to move back into the space that has been under construction and back to normal.

Why do you need post-construction cleanup?

  • To make sure the air is clean to breathe. 
  • To remove debris from places you might not clean on your own. 
  • To ensure dust is removed from all the places it has settled without you realizing. 

A construction project creates a lot of dust and mess that you see (e.g. sawdust, drywall particles, and more) as well as a lot of impurities that you don’t see. The dust and gases that have released into your business and even into your ventilation system can be harmful to your overall health. It’s important to not just hire a regular cleaning service to come in and surface clean your business. Call SERVPRO of Mason City today to help with your post construction clean up!

Importance of HVAC Maintenance in Your Business

8/13/2019 (Permalink)

As a business, you might have your HVAC inspected yearly, but do you have the duct work itself inspected? A buildings duct work should be inspected and cleaned at least once a year, or as needed. A clean filter in the HVAC can help reduce what goes into the duct work, but it won’t catch everything. Duct work can potentially trap harmful allergens and dust within the system. Trapped particles within the system can come loose and circulate around the structure. This can cause employees or customers to have ill side effects. Simply servicing the HVAC system, itself, will not keep your duct work clean. Having your HVAC and duct work serviced and cleaned regularly, can help remediate bacteria, fungi, mold and any bad odors that may be in the duct work. Cleaning duct work can will also, reduce the potential for mold or fungi growth within the system and can also help restore peak power in your HVAC helping it run more efficiently thus saving you money on energy costs!


5/23/2019 (Permalink)

What is ERP? It stands for Emergency Ready Plan. Now that we know the acronym, what does it mean and why do we need it? Below are the reasons why an ERP is so important for a business and how SERVPRO of Mason City can help you.

An emergency ready plan is a genius way to identify very important locations of your business. Whether you are looking for water shut off, electrical breaker boxes, phone panels, internet, you name it, and SERVPRO will tag it! Giving your staff the tools to identify where things are located could be a life saver.

Let’s look at an example. You own a three-story hotel and a pipe burst on the second floor in the middle of the night. What should you do? First, locate the main water shut off. Easy right? Well, maybe, but does the entire staff know where to find the shut off? Water is now flooding, and employees are scrambling to find the main stuff off which could take minutes or much longer. With an ERP in place for your business, we put together an action plan that all employees can access in case an emergency should arise. Included in the ERP is a map layout of your entire building, with all the main shut offs identified. This could end up saving you thousands of dollars in secondary damages the faster you can shut off the source and limit your damages.

Along with identifying important shut off points, we also log your providers information for every service such as phone company, internet provider, water, electric, cable, etc. In this log you can find service name, address, and phone number for easy access. When you receive your plan, we can make multiple copies so they can be spread throughout the building for any employee to access at any time if needed. You can also download an app with all the information already stored making it available anytime and anywhere. The app also makes direct contact calls with SERVPRO of Mason City in case of emergency!

Right about now you are probably asking yourself “This sounds great, but how much will my company be charged for such a great service as an ERP?”. Guess what….it’s FREE!! Contact SERVPRO of Mason City now to start the process of creating your business Emergency Ready Plan and be prepared for any unexpected event.

Top Causes for Business Fires in Commercial Buildings

1/11/2019 (Permalink)

Coffee makers, toaster ovens and microwaves produce more than delicious beverages, snacks and hot meals. They can be frequently blamed when it comes to retail establishments catching fire. Statistics from the National Fire Protection Association show that emergency personnel respond to over 17,000 retail conflagrations yearly and rings up to be over $600 million in property losses. Appliances aren’t completely to blame: human error, arson, and equipment malfunction round out the list of possible causes.

Human Error

The best preventative for human error, is to ensure all employees and visitors know how to properly use all electrical equipment and assign designated smoking areas with secure places to extinguish cigarette butts.  A huge fire breakout can be caused by the smallest mistake. Like a coffee pot accidentally being left on or a cigarette butt that wasn’t completely extinguished.


Unfortunately, the leading causes of a commercial building fires are set by people with bad intentions. There are many reasons why people commit arson including, malcontent employees, vandalism and the desire to collect insurance money. A sprinkler system can help minimize the damage of a commercial fire. Arson not only affects business owners but creates a risk of injury for employees and firefighters, and possibly result in job loss for workers.


Equipment such as boilers, furnaces and water heaters are vital to the functioning of a commercial building, but when improperly installed or incorrectly maintained, the risk of a fire happening can be high. Sometimes fires due to human error, such as when combustible materials being stored too close to a furnace, boiler or water heater.

In the event of a commercial fire happening, ensure that your business has a proper fire safety plan in place to help ensure safety. SERVPRO of Mason City can assist by providing you with a SERVPRO® Emergency READY Profile, which will give you a quick reference of important building details and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program. Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

Restoring your Commercial Property

6/18/2018 (Permalink)

Restoring Your Commercial Property
We're here to help
Flooding and water damage events in Mason City commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Mason City

SERVPRO of Mason City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Summer storms could leave your business in ruins.

6/18/2018 (Permalink)

How quickly your business is able to return to normal operations after a tornado, fire, or even a flood often depends on emergency planning. It is easy to think that such emergencies are unlikely to hurt your business, because truly they aren't a terribly common occurrence. That said, it is even easier to just take the time to prepare for anything.

Even though every situation is unique, your business can still be prepared. Your commitment to emergency planning will help support your employees, customers, industry colleagues, your local community, and even the country. Additionally, it protects your business investment by giving the facility and company a better chance of survival after various emergencies.

Be informed:

Know what kinds of emergencies might affect your business and devise a plan to deal with them

Develop a Business Continuity Plan:

Plan which staff, procedures and equipment are undeniably necessary to keep operating. Plan a backup plan for everything. Make a procedure for what to do if your facility isn't accessible or if there are utilities disruptions.

Make Your Emergency Plan:

Evacuation procedures, shelter-in-place plans, communications procedures for before, during and after an incident. Make them. Practice them at least once a year.

Review Your Insurance Coverage

Promote Family and Individual Preparedness:

Emergency preparedness is a chain reaction. Preparing your business will encourage your employees to prepare their families, their families will encourage their friends, friends encourage other community members, so on and so forth.