What our Customers say...
Jim had recent work done by SERVPRO at his commercial apartments it was unfortunate the situation they were in, Jim thought that everyone that came out to help did a wonderful job considering what they had to work with and the conditions everyone was working in.
Thank you for your prompt response to our call. SERVPRO of Mason City team were very professional and was impressed with how fast you showed up to help us!
SERVPRO of Mason City created an Emergency Ready Plan for New Beginnings of Hope here in Mason City. This plan provides details about the preferred companies we use in any given situation such as a water issue, an electrical issue etc. This includes the preferred contact person with each of those companies, a detailed layout of our building, if there is a key needed for entrance into certain areas of the building and who has keys to those areas.There is an APP available that Steve downloaded onto my phone so if we are away from the office and there is an issue I am able to access all the contact information right on my phone and then be able to relay that to those who need it.
I was so impressed that I am having them do this with our other three buildings as well! In case you are wondering it's a FREE service and totally invaluable! Thank you to Steve and SERVPRO for providing this to us!
I work at the hospital and remember how good of a job you guys did for us. So I knew I made the right choice by calling SERVPRO right away. Thank you for your quick response and taking care of this for us!
I had SERVPRO of Mason City out here today to drain our pool. The two technicians were friendly and professional. They keep me well informed as to what all needed to be done.
Thanks for doing a great job on an otherwise not great job to be done!
I would like to take this opportunity to thank the staff of SERVPRO for helping us out yesterday. We had a pipe break which caused major flooding in our building. They were here within 15 minutes and knew what had to be done and got right on it. After removing the water from the floor, they setup fans and dehumidifiers which ran all night. They will be returning this afternoon to assess the situation. All of the SERVPRO staff were very professional and efficient. We would highly recommend them.
Interim Director, Sandy Funk